Consumer Law
Taking into consideration the vital importance of protecting the rights of the consumer—who is in a weaker position in the free market economy—and eliminating the imbalance between commercial enterprises and individuals, our firm provides professional legal consultancy and advocacy services to its clients in the field of Consumer Law. Safeguarding client rights, confidentiality, trust, and adherence to legal ethics are our core principles throughout these processes.
We are fully aware of the economic devastation that consumer disputes inflict, deeply shaking individuals’ daily lives and budgets. Accordingly, our objective is to resolve disputes fairly, effectively, and as swiftly as possible within the framework of the Law on the Protection of Consumers No. 6502, while strictly safeguarding our clients’ best interests.
The primary services we offer in the field of Consumer Law include: • Exercising elective rights (refund, repair, replacement with defect-free equivalent) arising from defective goods and services (automobiles, white goods, housing, electronics, etc.) and executing litigation processes • Managing application, file tracking, and objection processes against decisions before Consumer Arbitration Committees (THH) in Consumer Courts • Resolving disputes arising from distance contracts (e-commerce, internet shopping), door-to-door sales, and contracts established outside the workplace • Lawsuits for the refund of unfair expenses, commissions, and deductions arising from housing finance (mortgages), consumer loans, and credit card contracts • Tracking delay and termination disputes arising from prepaid housing sales contracts, construction in return for land, and housing projects with building permits • Executing cancellation and defective service lawsuits arising from package tour contracts, hotel reservations, and tourism services • Legal intervention against unfair billing and deductions within the scope of subscription contracts (electricity, water, natural gas, internet, GSM) • Cancellation and adaptation of contracts containing unfair terms (unbalanced clauses against the consumer in standard contracts) • Tracking compensation lawsuits arising from product safety, manufacturer liability, and damages caused by defective products • Coordinating complaint processes and legal tracking before the Advertisement Board against commercial advertisements and unfair commercial practices